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WE ALL NEED A 'PICK ME UP', HERE'S WHAT WE'RE DOING.

Cheeky Nilla Vegan Chocolate Pick Me Up Pop Up

Frequently asked questions

Delivery

When will my order be shipped?

Don’t forget, all our chocolates are homemade. We strive to ensure all our chocolates are freshly made for best taste and quality. All orders placed (Monday-Friday) will be dispatched the next working day and in some instances the same day depending on the time orders are placed*.

*Does not include Bespoke orders.

What are my delivery options?

All our deliveries are First class mail via Royal Mail.

Please note deliveries will not be made on a weekend. Any orders placed on a Friday (before 12.30pm) will arrive on Monday.

What countries do you deliver to?

Due to the nature of the business, we only deliver within the UK.

Orders

When will my order be shipped?

Don’t forget, all our chocolates are homemade. We strive to ensure all our chocolates are freshly made for best taste and quality. All orders placed (Monday-Friday) will be dispatched the next working day and in some instances the same day depending on the time orders are placed*.

*Does not include Bespoke orders.

Can I amend my order?

We try to be super quick at processing orders to make sure you get your chocolates as soon as possible. You can amend your order as much as you like before you click “confirm & pay”, in the event that you’d like to change your order, contact us as soon as possible using our contact details and we’ll try to assist as best as we can.

If you’re having any problems, you can email vanilla@cheekynilla.com and we’ll see what we can do!

Account

Do I need to create an account?

You can start browsing our website without signing up, you only need to create an account when you’d like to confirm and pay an order.

Creating an account means you can place orders without having to fill in your details every time you shop. You can create an account or start shopping now and set up your account when you checkout instead.

How do I reset my password?

If you forget your password, don’t panic, just select the ‘forgotten your password?’ link on the ‘Account’ page and we’ll send you an email explaining how to re-set it.

If you can sign into your account, select the ‘your details’ tab, scroll to the bottom to where you are asked to enter your old password. Select a new password before hitting ‘save’. Your password will now be updated.

How do I change the details on my account?

You can change your details by logging into your account. Click on ‘Account’ on the main menu, log in if you haven’t already, then click on ‘your details’ or ‘edit addresses’ to update your personal information, password and address book.

Nutrition

Are your chocolates Vegetarian or Vegan?

We have worked really hard to make a range of chocolates milk free – mainly for Michael who is lactose intolerant. Our vegan friendly brown and white chocolates have our own recipe which are milk free. We strive to ensure all processes for both our vegan friendly chocolates and Belgian chocolates are kept separate and washed thoroughly, we have even invested on two lots of some equipment designated for each kind of chocolates.

All our chocolates are suitable for vegetarians.

To view our full list of vegan friendly and Belgian chocolates, visit our shop.

Are your chocolates suitable to Nut allergies?

We have labelled all our chocolates for costumers who may have allergies to certain ingredients. Please ensure to read the description of the chocolates to learn if they you are able to eat them.

Are you Vegan certified?

Not yet, but this is our top priority, why haven’t we done it yet? Getting our chocolates vegan certified costs a lot of money, we are also working very hard on this :).

General

Where is Cheeky Nilla chocolates produced?

Cheeky Nilla chocolates are 100% produced and packed in our home, London.

Where can I buy the sweets?

At this time you can buy Cheeky Nilla chocolates from this site only.

When will my order be shipped?

Don’t forget, all our chocolates are homemade. We strive to ensure all our chocolates are freshly made for best taste and quality. All orders placed (Monday-Friday) will be dispatched the next working day and in some instances the same day depending on the time orders are placed*.

*Does not include Bespoke orders.